Privacy Policy

Redracer Casino takes your privacy seriously. This Privacy Policy explains what information we gather when you use our platform, why we collect it, how we use it, and what rights you have regarding your personal data. By using our website, you agree to the terms outlined here.

This policy applies to all users accessing redracer-official.com, including players registered in Canada and other permitted regions.

1. Information We Collect

We collect information that you provide directly to us and information that is gathered automatically when you use our platform.

Information You Provide

• Full name, username, and password when you register an account
• Date of birth (for age verification — players must be 19+)
• Email address and phone number
• Mailing address and country of residence
• Government-issued identification documents submitted for KYC verification
• Payment details including card numbers (stored in encrypted form) and e-wallet credentials
• Messages and communications sent to our support team

Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Pages visited and time spent on each page
• Game history, wagering activity, and session data
• Deposit and withdrawal transaction records
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

The data we collect is used strictly for legitimate purposes related to providing, improving, and securing our services:

• To create and manage your player account
• To process deposits, withdrawals, and bonus allocations
• To verify your identity and age in accordance with licensing requirements
• To detect and prevent fraud, money laundering, and unauthorized access
• To comply with regulatory obligations under our gaming license
• To send service-related communications, including account updates and security alerts
• To send promotional offers and newsletters, where you have opted in to receive them
• To improve our platform, games, and customer experience based on usage patterns
• To support responsible gaming tools and self-exclusion requests

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — processing needed to deliver our services to you
• Legal obligation — complying with anti-money laundering laws, gaming regulations, and tax requirements
• Legitimate interests — fraud prevention, security, and service improvement
• Consent — for marketing communications, which you can withdraw at any time

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share it with trusted third parties only in the following circumstances:

• Payment processors and banking partners required to handle transactions
• Identity verification and KYC service providers
• Game software providers who supply the games on our platform
• Regulatory and licensing authorities when legally required to report
• Law enforcement agencies when compelled by a valid legal order
• Analytics and technical service providers who help us run the platform

All third-party providers we work with are bound by strict data protection agreements and are not permitted to use your data for their own commercial purposes.

5. Data Retention

We retain your personal data for as long as your account is active and for a period afterward as required by applicable law. Gaming regulations typically require transaction records and account data to be kept for a minimum of five years. When data is no longer needed, it is securely deleted or anonymised.

6. Cookies

We use cookies and similar technologies to recognise you, remember your preferences, and gather analytics data. For a full explanation of how cookies work on our site, please refer to our Cookie Policy.

7. Data Security

Protecting your data is a top priority for Redracer Casino. We use industry-standard SSL (TLS) encryption to secure all data transmissions between your browser and our servers. Sensitive information such as payment details is encrypted at rest. Access to personal data within our organisation is restricted to staff who need it to do their job, and all personnel with data access are trained in data protection best practices.

While no online system can guarantee 100% security, we continuously monitor for threats and update our security measures accordingly.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent at any time for consent-based processing (e.g., marketing emails)

To exercise any of these rights, contact our support team via live chat or email from your registered account address.

9. International Data Transfers

Our servers and service providers may be located in different countries. When personal data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and equivalent data protection standards.

10. Minors

Redracer Casino is strictly for adults. We do not knowingly collect or process personal data from anyone under the age of 19. If we discover that a minor has registered an account, we will close the account immediately and delete all associated data.

11. Third-Party Links

Our platform may contain links to third-party sites. This Privacy Policy does not cover those external websites. We recommend reading the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we make significant updates, we will notify registered players via email or a prominent notice on our site. Continued use of the platform after any update constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via the live chat feature on our website or email us through your registered account. We aim to respond to all data-related enquiries within 30 days.

Our registered office address can be found on our About Us page.