Responsible Gaming
Gambling should be entertainment, not a source of stress. Here's how we help you stay in control.
If gambling is causing problems for you or someone you know, please reach out to a support organisation. Help is available across Canada through provincial problem gambling helplines.
Our Commitment to Responsible Gaming
At Redracer Casino, responsible gaming isn't a box we tick — it's a genuine commitment. The platform is built on the understanding that for most people, gambling is a leisure activity. It should stay that way. That means giving every player the tools and information they need to make informed choices about how they play.
We require all players to be at least 19 years of age. Age verification checks are carried out as part of the registration process and at the point of withdrawal. Players who are found to be underage will have their accounts closed immediately and any funds returned.
Tools to Help You Stay in Control
Every player has access to a range of self-management tools, directly within their account settings. No need to contact support — you can set and adjust these at any time.
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Limits take effect immediately when lowered; increases require a 24-hour cooling-off period.
Loss Limits
Cap the amount you can lose in a given period. When the limit is reached, you will not be able to place further bets until the period resets.
Wager Limits
Restrict the total amount you can bet in a single session or per day. Useful for keeping your play at a comfortable pace.
Session Time Reminders
Set alerts that appear after a chosen amount of time spent playing. A simple nudge to step back, check in on yourself, and make a conscious choice to continue or stop.
Reality Checks
Receive on-screen messages at regular intervals showing you how long you've been playing and how much you've won or lost in the current session.
Self-Exclusion
Take a break from the platform for a set period — 1 week, 1 month, 3 months, 6 months, or permanently. During exclusion, your account is locked and you will not receive promotional emails.
Recognising Problem Gambling
Problem gambling can affect anyone. It often develops gradually, and it's not always easy to recognise in yourself. Here are some warning signs to be aware of:
- Spending more money on gambling than you originally intended
- Chasing losses — betting more to try to win back what you've lost
- Neglecting work, family, or other responsibilities because of gambling
- Lying to family or friends about how much you gamble or how much you've spent
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or selling possessions to fund gambling
- Gambling as a way to cope with stress, depression, or other problems
- Feeling unable to stop even when you want to
If any of these sound familiar, we strongly encourage you to use our self-exclusion tool and reach out to a support service.
Support Resources in Canada
Problem gambling support is available across Canada through provincial programs and national organisations. If you or someone close to you is struggling, reaching out is the right move. Trained counsellors can help — confidentially and at no cost.
Contact your provincial problem gambling helpline or search online for "problem gambling help [your province]" to find local support services. Resources are available in English and French across Canada.
Playing Safely — Practical Tips
- Set a budget before you start and stick to it, regardless of whether you're winning or losing
- Treat gambling as entertainment, not as a way to make money
- Never gamble when you're stressed, tired, or under the influence of alcohol
- Take regular breaks and avoid gambling for long, continuous periods
- Keep gambling in balance with other activities — sport, socialising, hobbies
- Don't borrow money to gamble
- Use the tools available in your account to keep spending within a range you're comfortable with
Underage Gambling Prevention
Protecting minors is a core responsibility. All account registrations require date of birth information, and identity verification confirms that players are 19 years of age or older before any withdrawal can be processed. If you share a device with younger family members, we recommend using parental controls or internet filtering software to restrict access to gambling sites.
Contact Our Support Team
If you want to set limits, request self-exclusion, or talk to someone about responsible gaming, our 24/7 support team is available via live chat. All requests related to account limits and self-exclusion are handled promptly and confidentially.